FAQ & Helpful Info
Whether you're visiting us for the first time or looking for more information about our services, you'll find answers to some of our most commonly asked questions below. If you can't find what you're looking for, our friendly team is always happy to help.
APPOINTMENTS & GETTING STARTED
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No. If you're paying privately, you don't need a doctor's referral to book an appointment with one of our physiotherapists.
If you're attending under Workers' Compensation, a Motor Vehicle Accident claim or the Department of Veterans' Affairs (DVA), you'll need a referral from your doctor before commencing treatment.
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Your first appointment begins with a detailed discussion about your injury, pain or condition, followed by a thorough physical assessment. This helps us understand the underlying cause of your symptoms and develop a personalised treatment plan tailored to your goals.
We'll explain everything throughout your appointment so you feel informed and confident in your recovery.
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Comfortable clothing that allows you to move freely is recommended. Depending on the area being assessed, your physiotherapist may ask you to remove some outer clothing, so appropriate undergarments are recommended.
You'll never be asked to remove your underwear, and if you'd prefer to remain fully clothed, simply let your physiotherapist know.
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Not at all.
Physiotherapists are primary contact practitioners, meaning we're qualified to assess and diagnose a wide range of musculoskeletal conditions within our scope of practice. We'll perform a combination of hands-on and movement assessments to identify the cause of your symptoms before recommending the most appropriate treatment plan.
TREATMENTS & REHABILITATION
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Our physiotherapists assess and treat a wide range of musculoskeletal conditions, including back and neck pain, sports injuries, workplace injuries, arthritis, post-surgical rehabilitation, joint pain, muscle strains, sprains, fractures and chronic pain. We also provide Clinical Pilates, exercise therapy and corporate physiotherapy services.
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Yes.
We assess and treat sporting injuries at every stage of recovery, from acute injuries through to return-to-play rehabilitation. Whether you're an elite athlete or enjoy staying active, we'll develop a personalised rehabilitation plan to help you recover safely and confidently.
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Our goal is to help you return to sport as safely and efficiently as possible.
Using a combination of hands-on treatment, progressive rehabilitation and our purpose-built Rehab Gym, we'll guide you through every stage of recovery and help prepare your body for the demands of returning to competition.
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Absolutely.
Exercise therapy is a key part of what we do. Your physiotherapist will prescribe a personalised exercise program designed specifically for your condition, recovery goals and physical capacity.
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Yes.
Our physiotherapists can refer for a range of diagnostic imaging when clinically appropriate. Please note that referrals from a physiotherapist do not attract a Medicare rebate, so we recommend checking costs directly with your imaging provider.
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No.
Prescribing medication is outside the scope of physiotherapy practice. However, we can provide general advice regarding medication timing in relation to exercise and recommend the most appropriate healthcare professional if further medical advice is required.
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Yes.
Our physiotherapists regularly assess and treat children with a range of musculoskeletal conditions and injuries. If your child is under 16 years of age, they must be accompanied by a parent or guardian during their appointment.
CLINICAL PILATES & EXERCISE THERAPY
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Your journey begins with a double physiotherapy appointment where we'll discuss your goals, complete an assessment and introduce your personalised exercise program.
Your physiotherapist will ensure you're performing each exercise correctly before progressing to supervised classes, if appropriate. Some clients choose to continue with one-on-one Clinical Pilates sessions as part of their ongoing rehabilitation.
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Yes.
We run approximately 30 Physiotherapy Exercise Classes each week using a range of rehabilitation and Pilates equipment. Classes run for 50 minutes and may be claimable through your private health insurance, depending on your level of cover.
FEES & HEALTH FUNDS
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Yes.
You can view our pricing information directly on our website here : Pricing Guide →
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Yes.
We use Tyro, allowing you to claim your eligible private health rebate on the spot and simply pay any remaining gap.
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Your rebate will depend on your individual level of cover and health fund. If you're unsure, we recommend contacting your insurer before your appointment.
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We offer bulk billing for patients who have an eligible GP Chronic Health Management Plan (formerly known as an EPC or Care Plan) for chronic conditions.
Before your appointment, you'll need to obtain a Care Plan from your GP and forward a copy to our clinic. Please let us know when booking that you'll be attending under a Care Plan so that we can inform you if there is a Gap fee.
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Yes.
If you have an NDIS plan, our Practice Manager can assist you with any questions regarding referrals, appointments and funding.
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Yes.
We happily accept Workers' Compensation claims. Before your first appointment, you'll need to obtain a First Medical Certificate and referral from your doctor.